It’s our pleasure

to meet your expectations

We always do our best to take care of you. Want to hire a private yacht in Fiji? Not a problem, it’s done. Need tickets to a show in Sydney? They’ll be waiting for you at the door. How about a new restaurant just down the road? We know the perfect one. All it takes is a phone call.

To contact your concierge service, simply call 1800 639 607 in Australia or 0508 600 100 in New Zealand.

ANZ customers should call 1300 580 765.

NAB Consumer card customers should call 1300 730 213 and select Option 3 to be directed to Concierge Service.
NAB Business card customers should call 1300 498 594 and select Option 3 to be directed to Concierge Service.

Westpac customers should call 1300 859 100.

For other contact numbers in other countries and languages, click here to view a full list of all Concierge hotline numbers in PDF format.  If one is not listed for where you are you can Collect Call the Visa Premium Contact Centre on +1 77 3360 5319 through the international operator.

Alternatively you can email Visa Premium Concierge Service at

Online requests
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