Visa Global Customer Assistance Services

Need help with a lost or stolen card? No matter where you are in the world, Visa’s Global Customer Assistance Services will help you 24 hours a day, 7 days a week.

Within Australia

  • Contact your financial institution immediately to report the loss or theft and arrange for a replacement card to be mailed to you.
  • Keep a copy of the name of the financial institution that issued your card, its customer service phone number, and your Visa account number in a convenient place – separate from your card.

If you are traveling away from home

  • Before you leave on a trip, make a note of the toll-free emergency number for your destination and keep it with you, but separate from your card.
  • Contact Visa Global Customer Assistance Services immediately using our worldwide network of toll-free telephone numbers.

In Australia, the toll free number for assistance is 1800 450 346.

If you are overseas, you can find local Visa customer assistance phone numbers via the dropdown below.

Alternatively you may place a collect call from anywhere in the world to +1 303 967 1090.

Please note - Callers dialing the toll-free number, including the collect call number, from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. Collect calls made to +1 303 967 1090 must be done through the local phone network operator.